Privacy Policy

1. Information We Collect

We may collect the following data:

• Personal Information: Name, address, phone number, email.
• Service Details: Property type, cleaning requirements, frequency of services.
• Payment Information: Bank details, card payments (processed securely via third-party payment providers).
• Website Data: IP address, browser type, cookies (for analytics and performance).

2. How We Use Your Data

We use your data to:

• Provide and manage cleaning services.
• Process payments and send invoices.
• Communicate with you regarding services, schedules, or updates.
• Improve our services and website performance.
• Comply with legal obligations (tax, insurance, safety).

3. Data Sharing

We do not sell or trade your data. Data may be shared only with:

• Employees or subcontractors providing cleaning services.
• Process payments and send invoices.
• Payment providers (for secure transactions).
• Legal or regulatory authorities (where required).

4. Data Storage & Security

• Data is stored securely in encrypted systems.
• Access is restricted to authorised staff only.
• We comply with the UK GDPR and Data Protection Act 2018.

5. Cookies & Tracking

Our website may use cookies to improve performance, analytics, and user experience. You may choose to disable cookies via your browser.

6. Your Rights

Under UK GDPR, you have the right to:

• Request a copy of your data.
• Ask us to correct or delete your data.
• Withdraw consent at any time.
• File a complaint with the ICO (Information Commissioner’s Office).

7. Data Retention

We keep personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Contact Us

For privacy-related queries: