Terms & Conditions

1. Services

• CleanHome London provides professional domestic and commercial cleaning services across London.
• Services include regular cleaning, deep cleaning, end-of-tenancy, carpet cleaning, after-build cleaning, and specialist cleaning.
• All bookings must be confirmed via email, phone, or through our website.

2. Pricing & Payment

• Prices are based on property size, type of service, and duration.
• Final quotes will be provided before service begins.
• Payment must be made in full upon completion, unless agreed otherwise.
• Late payments may incur interest charges.

3. Cancellations & Rescheduling

• Minimum 24 hours' notice is required for cancellations or rescheduling.
• Less than 24 hours' notice may result in a cancellation fee (up to 50% of service cost).
• If our staff cannot gain access at the agreed time, the client may be charged in full.

4. Health & Safety

• We comply with UK Health & Safety laws.
• Clients must inform us of any health hazards, restricted areas, or sensitive materials.
• Certain high-risk tasks (e.g., external window cleaning at height) may require specialist arrangements.

5. Client Responsibilities

• Provide access to property at the agreed time.
• Provide access to electricity, running water, and waste disposal facilities.
• Ensure valuables and fragile items are stored safely before cleaning.

6. Liability

• We are insured with public liability insurance.
• We are not liable for:
  • Wear and tear on surfaces or materials.
  • Pre-existing damage or poor condition of property/furniture.
  • Items not secured or left in unsafe conditions.
• Any claims for damage must be reported within 24 hours of service.

7. Staff Conduct

• Our staff are trained, insured, and expected to maintain professionalism at all times.
• Clients must treat staff with respect; abuse or harassment will not be tolerated.

8. Complaints & Disputes

• Complaints must be reported within 24 hours of service.
• We will investigate and offer solutions, including re-cleaning if appropriate.
• Disputes will be governed by the laws of England & Wales.

9. Website Use

• Content on our website is for informational purposes only.
• Users may not copy, distribute, or misuse website content.
• We are not liable for third-party links or content.

10. Amendments

We reserve the right to update these Terms & Conditions and Privacy Policy at any time. Updated versions will be posted on our website.